Frequently Asked Questions

Do you offer a Medicare rebate on your services?

Yes. If your GP has issued a Medicare Enhanced Primary Care (EPC) referral, it can be used as a partial rebate toward telehealth or mobile physiotherapy sessions. Sessions are paid in full at time of booking and the Medicare rebate is claimed afterwards — this is not a bulk-billed service.

Do you offer private health insurance rebate?

For Australian and United Kingdom-based clients, please contact your health insurance provider to see if they cover the full or partial cost of our services. NEOstream can provide an invoice for the appointment upon request, which you can share with your health insurance to determine our eligibility for your private health insurance rebate.

Do you treat Worker’s Compensation claims?

NEOstream is not currently treating worker’s compensation claims. We do treat work-based injuries via private payments.

Who can access your services?

Mobile neuro-physiotherapy home visits are available across Wollondilly, Camden, Liverpool, Bankstown and Macarthur. Telehealth is available to clients anywhere in Australia. If you’re unsure whether we can see you, get in touch before booking and we’ll confirm.

What conditions are suitable for online physiotherapy?

We can effectively address common issues like lower back pain, knee pain, sprained ankles, or shoulder pain - both chronic and new pain, through online appointments, as well as other musculoskeletal issues, post-operative recovery, sports injuries and neurological conditions.

How does an online appointment work?

Before your appointment, we’ll send you an email with a secure software link for the online call. When it’s time, our physiotherapist will initiate an encrypted video chat on your laptop, computer or smartphone, and discuss your intake form and treatment plan.

Do you need a follow-up appointment?

Just like with in-person appointments, your physiotherapist will decide if you need a follow-up based on your injury or condition, checking your progress and setting new treatment goals moving forward.